Need Help with Canvas?
When you're trying to submit an assignment, but Canvas is on the fritz, what can you do? There are many help options available to students – the key is in contacting the correct help service to get the best support.
Canvas
For questions about Canvas, including assignments, settings, and error messages, contact the Canvas help desk (available 24 hours a day, 7 days a week):
- Phone: 1-844-527-0328
- Chat: Access chat help by clicking the Help icon in the far-left menu inside Canvas.
My Media and Kaltura Capture
For questions about My Media videos and Kaltura Capture in Canvas, as well as UOnline Exam Services, contact the Teaching & Learning Technologies help desk (available Monday–Friday from 8:00AM–5:00PM [Mountain Time]):
- Phone: 801-581-6112 (ext. 3)
- Email: classhelp@utah.edu
CSBS Virtual Computing Lab
For questions about access to the CSBS Virtual Computing Lab, contact CSBS Computing (available Monday–Friday from 8:00AM–5:00PM [Mountain Time]):
- Phone: 801-585-8985
- Email: helpdesk@csbs.utah.edu
uMail and CIS passwords
For questions about uMail and CIS passwords, contact the University of Utah Campus Help Desk (available Monday–Friday from 7:00AM–10:00PM and Saturday–Sunday from 8:00AM–6:00PM [Mountain Time]):
- Phone: 801-581-4000
- Email: helpdesk@utah.edu
PowerPoint, Excel, Word and Library Resources
For help with commonly used applications such PowerPoint, Excel, or Microsoft Word, as well as access to library resources, such as streaming video, contact the Marriott Library Knowledge Commons (hours vary based on the academic calendar; more information is available on the Marriott Library Hours page):
- Phone: 801-581-6273